FAQ

RugGear Unlocked Smartphones work seamlessly with all major GSM carriers

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What carriers/service providers are compatible with RugGear Mobile Phone?

RugGear Mobile Phones are Unlocked for GSM networks worldwide.
Our Unlocked devices are compatible with GSM carriers like AT&T and T-Mobile as well as with any GSM SIM cards (e.g. H20, Straight Talk, Metro PCS, Simple Mobile, Tracfone, Cricket Wireless, Net10, Speedtalk, Telcel America, Lyca, Go Smart, PureTalk USA, Walmart Family Mobile, and select prepaid carriers).
Please contact the carrier for more information about service plans, rates, and SIM card activations.

Before buying, make sure the phone you want works on the same network type and bands as your desired carrier. This is especially important if you plan to use your phone internationally because different bands are used in different regions of the world. different carriers use different bands within the available radio frequencies. This is noted in megahertz (MHz), and common bands include 800, 850, and 1900 MHz.. If you’re not sure, check the specs on our product pages or contact your carrier.


You can also choose one method from following ones for quick check.

  • (1.) North American Carriers Bands and Frequencies list
  • (2.) Before your order an unlocked phone, Please check the network coverage here(worldwide) at https://willmyphonework.net/
  • (3.) You can check GSM Coverage Maps(worldwide) at http://maps.mobileworldlive.com/ for reference as well.
  • (4.) 4G LTE Network Bands(worldwide): All RugGear phones are unlocked and no-contract.
    Please check the phone's bands before place order, here is The list of 4G LTE network bands (worldwide).
    North America: B2, B4, B5, B12, B13, B17
    Europe: B1, B3, B7, B8, B20
    Asia: B1, B3, B5, B7
  • Please make sure your SIM card support one of frequencies listed in our product description before add to cart. Thanks.
    Please kindly be note that AT&T shut down their 2G GSM network since 2017-1-1, that means phone with 2G GSM bands can not support AT&T and their value-added services any more, such as Wi-Fi calling.

     

    Can you explain about the Waterproof level definitions?

    IP X-6: Big Wave waterproof protection, can last 2-3 minutes resist underwater 3 meters depth, 100 liters / min flow rate, pressure 100n / m's.
    IP X-7: 1 meter underwater can soak for 30 minutes.
    IP X-8: completely waterproof, you can often use a continuous time in the water. soak for 60 minutes in 1.5 meter underwater.

     

    Can you explain about the Dust-proof level definitions?

    IP 6-X: 100% completely prevent dust intrusion. Test time: 8h

     

    What is Bper? Can you describe its feature simply and intuitively? Benifits and suitability?

    (1. ) Bper is a APP software system for Enterprise Communication and Powered by RugGear. SUPPORT INSTANT COMMUNICATION ON ONE DEVICE, RugGear BPER is a PTT solution that enables large groups of people to have instant group calls throughout the global. Our Bper solution is the push to talk service based on public cellular mobile communication network. It could based on GPRS/WCDMA/3G/4G LTE/Wi-Fi mobile packet network, By VoIP technology to achieve PoC function (PoC: Push to Talk Over Cellular).

    (2.) The BPER Technology (Push-To-Talk) allows you to press one button and instantly talk directly to co-workers, friends, etc. In the world of business, this means you can bring your entire ecosystem of workers, partners and customers together at all times and get things done on a same platform. Save Time and Save Money.

    (3.) The BPER Technology allows you to press one button and instantly talk directly to co-workers. With RugGear Bper, you can improving workforce mobilization, increasing data collection utility, boosting productivity, simplifying work processes and lowering total cost exposure at your workplace. RugGear BPER Push-to-Talk is used in a wide range of industries. It makes communication easy in the Public Sector, construction company, Security forces, Rail group, Mining Group, Health Care, Transport and Logistics, Agriculture, Tourism etc. The benefits of using PTT are countless and cost effective.

    BPER Main function:
    • 1 to 1 Voice Call, Text, Video and Image Sending
    • 1 to Group Voice Call, Text, Video and Image Sending
    • Location Tracking
    • Location History.
    • Image Reporting.
    • Adminstration - Allow Controller To Manage And Monitor Field Staff.
    • Local PTT Server to support Push-To-Talk Communication (Optional).

     

    What is an unlocked phone ?

    An unlocked phone is a device that is not bound to any carrier or plan. It allows you to choose your phone first and your carrier second. Upon selecting a plan, simply insert the carrier's SIM card into the phone and you're ready to go. If you decide you want to change carriers down the road or want to take an international trip, it's as simple as replacing your existing SIM card with a new SIM and activating your new plan.

     

    What are the benefits of an unlocked phone ?

    Freedom: Choose the carrier with the best service or price. If you find a better deal later, you have the ability to change to a different carrier.
    Travel: Take your phone internationally and use the carrier of your choice. It's as easy as inserting an active SIM card.
    Selection: Choose the phone with the features you want, whether or not your carrier sells it, and get more service options without a contract.

     

    My device is not behaving or functioning properly (e.g. freezing, slow in response or key features like Bluetooth or Wifi are not working.)

    There are two possible solutions to this issue.
    Solution 1: Factory reset (soft) your RugGear Mobile Phone to see if it resolves the issue:
    You can remove all the configurations, files and applications from your phone performing a Factory Reset following these steps:

  • Go to the Applications menu
  • Go to Settings
  • Go to Backup & Reset
  • Select Factory Data Reset

  • * Please make a backup of your most important data before performing this procedure.

    Solution 2: Hard reset your RugGear Mobile Phone, if the above factory reset does not resolve the issue. (CAREFUL: This will erase all your consumer data, please properly back up your information prior to performing this HARD Reset):
  • Power on volume up + power:
  • You will reach android robot
  • Wait 5 seconds
  • Press power button once
  • Menu will appear
  • Use volume down to scroll down to wipe data/factory reset
  • Press volume up to select wipe data/factory reset
  • Use volume down to scroll down to YES
  • Use volume up to select YES
  •  

    How do I change the location of my apps to the microSD card on my RugGear Mobile Phone?

    To change the default location of your application’s data, you must enter in Settings -> Storage and tap the SD card option to set it as default. With this option enabled, when you install an application, it will copy the data to the SD card. Remember that if you change, remove or format your microSD, the application will stop working.

     

    How do I copy my contacts from the SIM card(s) on to my RugGear Mobile Phone?

  • Go to the Applications menu -> People.
  • Press the Menu button then tap Import/Export.
  • Tap on the SIM card with your contacts then tap Next.
  • Tap on the desired destination then tap Next.
  • Select or search the contacts that you want to move then tap OK on the right top of the screen.
  •  

    How can I take a screenshot on my RugGear Mobile Phone?

    You can take a screenshot of the content in your phone screen by just pressing the Power button and Down Volume button at the same time. The image will be saved in the Screenshots folder in your phone Gallery.

     

    My phone is not charging.

    Check to see if the Charging Icon on the display show “charging” with the little lightning bolt.

  • A. If the unit shows charging, then most likely your battery is defective.
  • B. If the unit does NOT show charging, then use another charger to re-test.
  • If unit does NOT charge, then most likely your charging port needs to be repaired by a technician.

     

    My LCD display is cracked or broken.

    All RugGear Mobile Phones come with a One (1) Year Limited Warranty which covers factory defects or malfunction. Physical Damage or Water Damage are not covered under this warranty. To check the cost of repairs on your out of warranty device please contact service@ruggear.com
    A variety of retailers and technical services centers can replace your phone’s LCD. However, the cost of parts and labor combined can often equal or exceed the replacement cost of the device. Many consumers will resell their compromised device online “as-is”, then purchase a new RugGear Mobile Phone, thereby saving money in the process.

     

    What about Rugged & drop test?

    Built-in stainless steel, with a perfect combination of shell drop without damage to the phone at 2 meters, can withstand one ton of static pressure, cars rolling unscathed.

     

    What is an Anti-explosion phone?

    Explosion-proof phone, he did not say to prevent ambient explosion, but that cell phone use does not become an ignition source in the high-risk environment, will not cause an explosion, (due to the phone's internal circuitry via an ignition source and treatment) so immediately in special circumstances under its own is not going to explode.

     

    What is your return policy ?

    We do our best to serve our each customer the best that we can.
    We will refund you for items returned within 7 days after you receiving them, for any reason. A full refund will be given if items are returned in their original condition.

    Merchandise which is damaged or missing components is not refundable.
    Buyers are responsible for return shipping with proper packaging.
    On receiving items, we will refund you immediately.

     

    Is there a warranty on the product ?

    Yes! We provide 1 month replacement and 12 months maintenance warranties. Items can be replaced during the first month or maintained for the first year.

     

    Free Shipping

    You guys really ship for free ?

    • Yes, World Wide Free Shipping to Russia, United States, United Kingdom, Canada, France, Belarus, Lithuania, Czech Republic, Slovakia,Bulgaria,Ukraine,Hungary,Finland,Poland and etc. 210+ countries.

    • We only ship to the approved address given in PayPal payment. Please check  and make sure your payment address in PayPal is correct.

     

    What is your processing time ?

    You can expect your order to be processed and shipped out within 1 to 3 business days.

    How much time will my order take to arrive to my place ?

    • The order to United States will be shipped by Epacket which just needs 7-12 days, much faster than the normal airmail post!
    • [Singapore Air Mail(Tracking code Available) is the default mode of Transportation]
    • Will use Singapore registered AirMail when Order Total Value less than USD200 : Arrive in 15-20 Business days ,tracking Number available.
    • Will use DHL or EMS when Order Total Value more than USD200 : Arrive in 4-7 Business days ,tracking Number available.

    Taxes, Customs & Duties: We don't add taxes, VAT, or other hidden charges. You pay what you see on the checkout page. However - In some countries in the world you have to pay taxes on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.
    As customs rules in various countries can frequently change, this can cause delays, and at times additional charges imposed by the receiving country. While we take all reasonable steps to comply with general world shipping standards, RugGear may not know the details of additional customs taxes or duties, or if any specific item was prohibited or confiscated by the receiving country. It is recommended that you investigate the relevant local laws in your country. We declare the package at low price to help you avoid importing customs tax.
    Please note that all import taxes / duties are the buyer's responsibility. We doesn't charge taxes from you. More ..

    When can I get the tracking number?

    We understand your feeling about waiting for the package, we alway try our best to provide prompt shipping to each order. Normally, we will ship orders in 48 hours after you finished payment. The shipping company will return the tracking number to us in 1-3 days after collect the package and deal with the package. So we will update the tracking number to you in 3 days by sending your an email. sometimes, the order status is processing, but in fact, the package is on the way, just a little delay on shipping status updating. Please wait for a few days patiently. You also can contact us if you have any question.
    Please Email us including your paypal transaction number and your order number to track your order.